REFUND POLICY

Effective Date: September 2, 2026

At G14, we aim to provide high-quality digital products and a reliable customer experience. Due to the nature of digital goods, our refund policy differs from that of physical products.

1. Digital Products

All products sold through G14 are digital goods delivered electronically. No physical items are shipped.

Once a digital product has been delivered, accessed, downloaded, or made available to you, refunds are generally not provided except where required by applicable law.

2. Refund Eligibility

A refund may be considered in the following situations:

• You received a product that is significantly different from the description provided.
• The product is defective and we are unable to resolve the issue.
• You were charged incorrectly due to a technical error.
• A refund is required under applicable consumer protection laws.

Refund requests must include relevant details about your order and the issue you are experiencing.

3. EU Consumer Rights

If you are a consumer located in the European Union, you may have certain rights under applicable consumer protection laws.

For digital content, the right of withdrawal may be lost once:

• You have requested immediate access to the digital product; and
• You have expressly acknowledged that you will lose your right of withdrawal once delivery begins, where permitted by law.

By purchasing digital products from G14 and requesting immediate delivery, you acknowledge and agree to these conditions where applicable.

Nothing in this Refund Policy is intended to limit any mandatory rights you may have under applicable consumer protection law.

4. Refund Requests

To request a refund, contact us with:

• Your order information.
• The email address used for the purchase.
• A description of the issue.
• Any relevant screenshots or evidence.

We will review your request and respond within a reasonable timeframe.

5. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact G14 so we can attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in suspension or termination of your account and may restrict your ability to make future purchases, to the extent permitted by applicable law.

6. Exceptions

Refunds will generally not be issued for:

• Change of mind after delivery of a digital product, except where required by applicable law.
• Failure to read product descriptions before purchase.
• Compatibility issues caused by customer hardware, software, or third-party services.
• Loss of access caused by customer misuse, sharing, or violation of our Terms of Service.

7. SellAuth and Payment Processing

Orders and digital product delivery may be processed through SellAuth, our third-party storefront and platform provider.

Where applicable, payment processing, order information, account information, and product delivery may be handled through SellAuth and its relevant service providers.

Any refund approved by G14 may be processed through the payment method or payment provider used for the original transaction.

8. Contact Information

If you have questions regarding this Refund Policy or wish to request assistance, contact us at:

Business Name: G14

Website: https://g14.shop

Email: jb853261@gmail.com